Coastal Orthopaedic Group Pty Ltd (ACN 138 792 999) (Coastal Orthopaedics) is committed to maintaining the privacy and confidentiality of its patients. In order to safely and effectively provide you with care, Coastal Orthopaedics may collect, use and store personal and health information from you and other health professionals involved in your care in accordance with this Policy.
The personal information which we collect includes:
You are not required to provide any personal information to Coastal Orthopaedics, but if you do not it may compromise the quality of the health care and treatment given to you.
In addition to using your personal and health information to provide you safe, effective and quality health care, Coastal Orthopaedics collects and uses your personal information for the following reasons:
Sometimes, Coastal Orthopaedics facilitates students or research activities, including research and quality assurance activities to improve individual and community health care and practice management. Any personal information used as part of these activities will typically be de-identified (i.e. we will remove details that could identify individual patients).
If information that will identity you is required for use in research or other activities, we will contact you and you will be provided with the opportunity to request that your information is not used.
Other than as described in this section, we will not provide personal information to anyone else, without your prior agreement or otherwise in accordance with the law.
The personal and health information which Coastal Orthopaedics collects is obtained directly from patients and other health professionals involved in your care.
Coastal Orthopaedics also collects personal information from our website, such as your IP address. Further information about the way in which our website collects and uses personal information can be found at www.coastalorthopaedics.com.au/privacy.html or by contacting us.
We store personal information in hard copy form (e.g. in paper form) and electronically.
We take reasonable steps to protect the security of the personal information we hold, including protections against unauthorised access, modification, disclosure or loss.
Our trained staff are bound by confidentiality agreements regarding the protection of your personal information.
If you wish to request that your personal and health information is stored in hard copy only, you can contact us in writing to make a request.
With your written consent, Coastal Orthopaedics may also contact you by email. All email communication from Coastal Orthopaedics to you which contains sensitive information will be flagged confidential. If you have any concerns about our use of email, please contact us.
Coastal Orthopaedics may upon request upload information to your electronic My Health Record. My Health Record is a secure online summary of your health information created by the Commonwealth Government. You can control what goes into it and who is allowed to access it. You can also choose to share your health information with your doctors, hospitals and other healthcare providers through your My Health Record.
If you have a privacy complaint which relates to your My Health Record you can contact your local Medicare Service Centre or the Australian Information Commissioner.
If you wish to obtain the personal information that Coastal Orthopaedics holds about you, you can contact us in writing, by email or by telephone and request access to your personal information. Our contact details are set out in Section 8 of this Policy. We will always try to meet your request within a reasonable period of time.
In some circumstances, your request for access may be refused. These circumstances include:
If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request.
Please be aware that Coastal Orthopaedics may charge fees to process your request for personal information, including:
It is important that the information Coastal Orthopaedics holds about you is accurate and up-to-date.
You are expected to provide us with updates and any changes to your personal information (including change of address, name, telephone number or email address) so that our records for you are always accurate.
We try to ensure that the information that we hold about you is accurate and up-to-date.
If you cease to be an active patient of Coastal Orthopaedics, your personal information will be held for 7 years from the date of your last appointment before it is destroyed.
Contact person: Tamara Hoysted, General Manager
Telephone number: 08 9230 6333
Office address: 25 Queenslea Dve, Claremont, WA 6010
Postal address: PO Box 58, Claremont WA 6910
Email address: firstname.lastname@example.org